Frequently Asked Questions

How long will it take for my order to ship?

Please note that processing times are listed in business days, which are Monday through Friday only. Weekends and holidays are not counted.

How long does it take for my order to arrive once it’s shipped?

Shipping times vary. Please note that sometimes the postal service runs into delays which could delay a package's delivery time.

USA packages: 2-14 business days

I entered the wrong address. Can it be changed?

Please contact me as soon as possible. If the order hasn’t shipped yet, I can update it for you. If it has already been shipped, you may need to contact USPS to request a redirection.

What do I do if I think my package is lost?

USPS can run into delays, a package is considered lost if it does not arrive within 30 days of an order being shipped. Please try and wait the 30 days, and if it still doesn’t arrive please contact me and I will do my very best to look into it and help find a solution!

What do I do if my package was marked as delivered but I can’t find it?

USPS can sometimes mark packages as delivered prematurely, so what I recommend doing is:
1) Check around your house, near the mailbox, on the porch etc.
2) Ask other members of your household if maybe they brought it in
3) Check with neighbors, talk with your mailman to see where he left it
4) Most importantly, I highly recommend either going to or calling your local USPS and providing them with the tracking number and letting them know it says delivered but you are unable to find it. Their system has GPS coordinates in which they should be able to locate where they marked it as delivered.

Can I apply a discount code after placing my order?

No, unfortunately discount codes must be entered at checkout and they cannot be applied to an order after it has been placed. If you are experiencing a technical issue while trying to apply a discount code, please reach out to us before placing your order and we would be more than happy to help!

Where is PAL'S BY CUTESYCOCO located?

We are located in Dothan, Alabama in United State.

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.